CaixaBank is a bank that has a good international image, which is something that has made life a lot easier for me. When you’re a foreigner, you have to bear in mind that usually banks won’t receive you very well, unless you have a lot of money.
This is because Spain – despite what is published in the press – is a serious country in terms of how it treats money laundering and tax crimes. For this reason, bringing money from abroad or opening a new account is usually somewhat difficult, mostly because banks have to do paperwork and check the money’s origin – sometimes it’s just not worth it. The same thing happens with lawyers, which I’m telling you in case you need to hire one so that it doesn’t catch you off guard.
However, when I arrived at CaixaBank after my unsuccessful tour of other banks, I realised that this bank was different from the others because it actually was an international company. This is important to know, since in Spain, many people use the adjective ‘international’ to win customers when there is nothing international about them.
In fact, something that caught my attention was that its store offices
reminded me of the Apple store.
This may seem silly, but it’s in these small details (such as, for example, investing money in designing offices so that they don’t seem cold) where you can see the difference and notice that it really is a large company and not merely a pretentious imitation.
The truth is that I have very few complaints about this bank as it has specialised offices for expats, that is, non-residents, who are looking to start living here without having to suffer through the excessive paperwork or have things made complicated. In short, procedures such as opening a bank account are simple and you don’t have to be a master to achieve it, which is not the case for other banks.
Simplicity, therefore, is one of CaixaBank’s mottos, and personally, I believe that this should be a bank’s objective. There is no point in extraordinary returns if you need a postgraduate degree in economics to understand their language. Furthermore, if you have just arrived here, it will be difficult for you to communicate with anyone because of language issues, not to mention having to deal with the complex terms that banking staff use.
So, if you are looking for security, tranquillity, simplicity and someone to trust who actually knows what you are looking for, then HolaBank (the name of CaixaBank’s expat service) is the bank for you. Lastly, note that there have never been any problems with language, something that can’t be said about other companies (and it’s not just banks I’m talking about).